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Eye Magazine | Feature | Meta’s tectonic man

Eye Magazine | Feature | Meta’s tectonic man.

Zurich-2.png

FF Meta on the ZVV Nighttime network map, Zurich

Invitation Retail Design Conference, 2012 (FF Meta Serif and FF Meta)

Invitation Retail Design Conference, 2012 (FF Meta Serif and FF Meta)

Stamo ‘Liberalisme’, Belgium, 1996

Stamo ‘Liberalisme’, Belgium, 1996

Book cover Hermann Hesse biography

Book cover Hermann Hesse biography (Suhrkamp)

Erik Spiekermann is a consummate pluralist. Able to move, seemingly without effort, between roles as a typographer, designer, writer, public speaker and merchandiser, he was once even a politician – A Green Party member of the Berlin Senate. Spiekermann is the author of Stop Stealing Sheep and Rhyme & Reason – two models of typographic rectitude for a lay audience – and the articulate upholder of standards of public design in many a conference lecture. He is the designer of Meta, one of the most successful typefaces of this decade, and founder of the typeface distribution company FontShop.

[…]

‘I am a typographic designer. A typographic designer starts from the word up; a graphic designer starts from the picture down.’

[…]

But how, then, does Spiekermann distinguish his approach from that of an avowed graphic designer such as Gert Dumbar?

‘Dumbar always uses space. He can’t have three-dimensional space because paper is flat, so instead he uses cross-sections – he dissects objects in space and puts them on the flat page. He is a spatial kind of image guy: he thinks in theatrical terms. I think in page terms. The page is the lowest common denominator of the book system. The page is the molecule and the atom is the word. You see, I read. I read before I design, and I write. I design outwards from words.’

[…]

His conversation is a stream of aphorism and metaphor. On national stereotypes in graphic design, for instance, we learn: ‘France is olive shaped; Holland is triangular, always very pointy and narrow; Germany is very square; and England is round.’ And on being a designer: ‘I am a servant, I’m not an artist. If I was an artist I would be oval, like an olive.’

As a typographic designer, however, Spiekermann is distinctively quadrilateral. His trademarks are a rectangular or braced bar that bleeds off the page and a palette of just two colours – black and red, in the craft tradition. While he is generous with words, Spiekermann is extremely parsimonious when dispensing colour, shape and typographic variation.

[…]

He has written that his intention for Meta was that it be ‘neutral design – not fashionable, nor nostalgic’, yet also ‘unmistakable and characteristic’. As far as is possible, these apparently mutually exclusive aims are resolved in the finished version. Meta has a News Gothic base – neutral – with an exaggerated contrast between bowl and counter-shapes for legibility and highly distinctive curved and flared (or ‘pseudo-serif’) stems. The fact that it has become the height of typographic fashion is ironic rather than blameworthy. Meta is a blue-collar typeface, workmanlike, practical, sleeves rolled up ready to do a job. It is well-balanced, neither pretty nor elegant, pragmatic but not unprincipled – not unlike its maker. Spiekermann is contemptuous of modern type which puts geometric harmony before contrast and therefore before legibility (he means Helvetica) and of highly formalised, theoretical design. ‘I detest Rotis,’ he says with enthusiasm. ‘It’s overstarched, too perfect. I like to leave some dirt in my work, some imperfection. That’s why I like deadlines and budgets, otherwise the work can be too finished.’

‘Legibility is not communication; but in order to communicate type has to be legible’ is a truism with which MetaDesign likes to decorate its stationery. Another company motto, ‘My role is to communicate my client’s message – not my own’, sounds self-righteous until Spiekermann elaborates by adding the notion of interpretation, removing the conceit of objectivity. ‘What I like to do most is to interpret a message so that people can understand it. At the same time I like to add colour, in the journalistic sense, by using colourful language, in my case visual language.’

This is another compromise, between the mechanical constraints of legibility and the creation of a pleasing visual narrative, or simply of variety – legibility is qualified by readability. Information design and public signage have usually been regarded as zones of pure functionality in which there is no need to persuade people to want to read. But according to Spiekermann, the communication of hard information may be enhanced rather than impaired by the stimulation of the brain’s emotional centres. The trick (the word is used advisedly, it implies sleight of hand) is to add colour without sacrificing clarity. You can see the theory in action in MetaDesign’s timetable for the BVG, with its simple elaborated typography bounded by tectonic elements – bars, arrows, circles, each doing a job of signage – and underlaid by a page-sized circle in a contrasting tint out of which the bus number is printed. There is a manifest danger that this will make the timetable harder to read, in direct proportion to the extra visual stimulus it provides. The dilemma is solved by the change of scale between the display and the text faces, which forces the eye to focus on one or the other, rarely both.

The same principle is applied to the signage system for the newly unified Berlin underground and overground railways. MetaDesign exploits the riot of colour provided by the inherited coding of 19 different S-bahn, U-bahn and regional lines and adds to it the favourite brew of squares, pictograms, arrows and bars to grab attention and indicate direction. The result is noisy, a striking contrast to, for instance, Vignelli’s frankly dreary scheme for Milan or his austere, industrial New York subway signage. Does it work? Nobody knows. Sitting and consistency of implementation are at least as important as typography in a system as complex as Berlin’s city transport, yet MetaDesign has had almost no control over the way its work has been used and there has been no systematic evaluation of its success through pilot programmes. Spiekermann regrets this, of course. Many signs are poorly positioned and carry too much information and he would like to know how effective the system is.

The problem with such projects lies in establishing the boundaries of graphic (or typographic) design: where does graphics end and behavioural science begin? And how are clients to be persuaded to give designers greater responsibility? MetaDesign has provided good answers to both these questions in its corporate design work. But in information design, where the client is usually a state enterprise or city council, political manoeuvring and committee mentality foster conservatism. Spiekermann continues to complain that what the subway signs say and where they are placed are beyond his control.

MetaDesign preceded its work for BVG with a subjective study of how people act on the underground. The designers went to the stations, looked and learned, yet Spiekermann remains suspicious of schemes based on objective scientific analysis: ‘You know what to do from experience and intuition. You don’t have to go down the research route. Cognitive science ignores the fact that people are fuzzy, meaning out of focus – they have all sorts of personal preoccupations and don’t all act the same way.’ Spiekermann prefers to rely on his ‘designer’s instinct’, his informal rationalism and non-aligned, undogmatic common sense. Though he can draw on empirical and quantative studies of legibility and has evolved his own heuristic approach to readability, these lack the force to move German bureaucracy.

To recognise that the education of clients is as important as the genius of the designer is to lose innocence, to mature. The complete designer must be acquainted with the baser skills of persuasion, cunning and diplomacy. Spiekermann, who possesses the first two but lacks the third, used to protest too much that jobs turned out badly because of the client’s short-sightedness. Now, when I ask him what are his ambitions for MetaDesign, he responds immediately: ‘We must become more professional.’ This means, for instance, that MetaDesign now employs a psychologist to orchestrate client presentations and to persuade the designers to work in teams.

[…]

The method which might be said to be grounded in the principles of typographic design, consists in devising a framework of constants and variables based on proportion, orientation, spatial arrangement, colour and, of course, type, which combine to form a distinctive but flexible system. ‘A system offers an infinite number of possibilities,’ observes Spiekermann, ‘and a scheme is dead.’

Proportion is the fundamental constant. ‘I always use what we call rational proportions,’ says Spiekermann. ‘There are 20 rational rectangles, for example. The golden section is one, the DIN section another, 2:3, 4:3, et cetera. Proportion is the common denominator of any page or surface and it provides the basic discipline, out of which we derive the grid, and then add colour: the grid for reason, the colour for emotion.’ But Spiekermann himself uses only two colours: red and black. He admits that his colour sense is undeveloped: ‘Maybe deliberately so, I don’t know. But I certainly don’t trust it. I know colours are emotional and I don’t want to make a statement exactly about it, but … ’. For once he is nonplussed, because MetaDesign and Spiekermann are no longer synonymous, though he remains its primary force. He recovers, ‘Uli is our colour woman. She’s absolutely brilliant. She spends half an hour with a Pantone book and comes up with amazing colour combinations.’

Colour is used in a confined way, almost always within rational shapes, most commonly the bar or broken rectangle. Usually Spiekermann – or rather MetaDesign, for all its designers follow the same principle – will bleed the bar to provide a dynamic tectonic element which defies the arbitrary confines of the page. This element is common to Spiekermann’s personal card, his type specimen sheets and forms for Berthold, MetaDesign’s stationery, the Berlin city identity, the identity for Cologne-based radio station WDR, the Berlin railway signage, et cetera. The BVG identity does not include the bleed, but only because the client forbade it.

We spent a long time talking about this device, long enough for Spiekermann to begin to bristle. ‘How can we spend so much time talking about a stupid piece of rectangle?’ But is there not a danger that the elements of the system are too repetitious? Might not the DIN style be replaced by an equally ubiquitous Spiekermann style?

The answer combines attack with defence. In attack: ‘The device is used for obvious reason. It’s tectonic: it’s a roof, it’s the slab across the door. The square denotes territory, and it works like a colon, pointing somewhere , and like a hand on a shoulder it is possessive, saying “this belongs to this”; it represents the corporate embrace.’ In defence: ‘I must admit I am always appalled when I’m doing another tectonic element, but the page is tectonic, the page is rectangular – I didn’t invent it. I agree with you, there is a danger. I have a very limited box of tricks, but it is because they are so obvious and so rational. Yet despite this few people use them because they are trying so hard to be clever or to excel, or they simply cannot see the obvious.’

‘Don’t forget,’ he adds, ‘that I have to stay within my cultural framework otherwise I won’t communicate.’ I am reminded that the cultural framework is German. I think of the Lufthansa in-flight magazine I flipped through on the plane, set in three sizes of one weight of Helvetica, looking about as convivial as a mail-order catalogue for plumbing equipment. It helps me to understand why, when contemplating acts of typographic non-conformity as minor as making 7 point caption type bolder rather than lighter, Spiekermann cannot help a devilish glint coming to his eye. In Germany there is a way of doing things and you diverge from the norm – The Deutsche Industrie Normen – only at your peril.

The strength and flexibility of MetaDesign’s systematic approach is evident in the brevity of its corporate design manuals, which tend to contain a set of principles rather than a dictionary of canon law in which the design of every last item of stationery, product packaging or delivery vehicle livery is set in stone. ‘An identity manual is not stable – it must react to change within the company,’ says Mayer. This approach is symptomatic of the way digital production has transformed the nature of corporate design. Creating systems for use by non-designers is now an increasingly important process, as is the implementation of production systems, the installation of templates, logotypes and pi-fonts, and putting database management systems in place. These are all skills Spiekermann has nurtured since his work with Berthold in the mid 1980s. MetaDesign’s practice is based on the belief that without due attention to this larger part of any corporate design programme – consultation, implementation, training and maintenance – its visible manifestation will be weak and incomplete. The method exposes the fallacy that graphic design is solely about the creation of good-looking visual images – here it is as much about enabling others to create. In stark contrast with the heroic designer / client relationship of the past in which the designer sought direct access to an aristocratic chief executive, MetaDesign seeks consultation at every level in order to command support and participation. As a consequence, its solutions have tended to towards distributed, modular forms and away from monolithic identities.

[…]

MetaDesign is marked by consistent ingenuity and quality – Qualität, to use the nation’s favourite expression – rather than by creativity or pictorial brilliance. Indeed, its pictorial work is sometimes heavy and unimaginative by British or Dutch standards, but like Spiekermann himself, most of its designers are trained to start from the word rather than from the image. As Spiekermann says, ‘I provide the grammar. I’m the modest guy in the background. Nobody ever said, “Wow, what a great grid”.’

MetaDesign’s character is derived to a large extent from Spiekermann’s own motivation, which is the promotion of a high standard of public life rather than the private pursuit of transient beauty. He says he became a designer to change things that annoyed him as a citizen: ‘I use the underground every day, I use forms every day, I use my city every day. Street furniture, signage advertising – their standard is a measure of the quality of life. That’s why design, that kind of design, is so important to me – it is the interpreting of data, it is making the world accessible.’

[…]

Spiekermann is clearly happiest when the words he communicates can be seen to serve the public good. I suspect that in this respect, he is a citizen before he is a designer. He undoubtedly adheres to notions of ‘good taste’ and is something of an aesthete, but if the typographic designer in him has any moral superiority, it lies in his conviction that the meaning of words is more important than how they look. What words look like matters so that they will be noticed and understood. For Spiekermann, typographic rigour is about the preservation of literacy and efficient communication and not, as with some other sticklers in his own country and abroad, a fetish for what is pure and correct.

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I Want It, and I Want It Now — It’s Time for Instant Gratification | Re/code

I Want It, and I Want It Now — It’s Time for Instant Gratification | Re/code (part 1)

It Takes a New Kind of Worker to Make “Instant” Happen | Re/code (part 2)

Can “Instant” Become a Viable Business? | Re/code part 3)

Instant Gratification Pioneers Kozmo, Webvan, Pets.com Still Believe | Re/code (part 4)

Living in an Instant World: What’s Next After Now? | Re/code (part 5)

Carrying two iPhones that beep out assignments throughout the day, Lyons works for four different app-enabled bike-courier services: WunWun, UberRush, Zipments and Petal by Pedal. He does about 25 to 30 deliveries per day, which adds up to about 50 miles, including the commute.

When he first got started last year, Lyons tried working for traditional bike-courier services where he would make $3 per delivery. “It was outrageous,” he says. “They treat you like an animal.”

Some of the newer services Lyons works for are subsidized. When it first started, Uber was giving away free courier service for its UberRush local delivery trial. Lyons says that demand has dropped a bit since the initial promos wore out.

WunWun — which has the insane premise of deliveries from any store or restaurant in Manhattan within an hour, for free — keeps Lyons the busiest.

Lyons claims WunWun’s system of working for tips, which are suggested within the app at 30 percent, somehow actually works. “You never really get snubbed out on a tip,” he says.

By literally working his butt off, Lyons thinks he will make between $45,000 and $60,000 this year.

[…]

“If people wanted it so badly, why did it not exist?” he says. “It was too darned expensive, and it was not sustainable. Even in 2010, a business like ours would be incredibly difficult to start because not enough sections of the population had smartphones.”

Still, Xu will admit that Palo Alto might not be the most representative test market in the world. As we drive to pick up the delivery, we pass three Teslas parked in a row in the shopping-center parking lot. “Only in Palo Alto,” he says.

But it’s bigger than Palo Alto. It’s bigger than San Francisco or New York. Take all these stories together and the larger point is: The business of bringing people what they want, when they want it, is booming.

A decade ago, we got iTunes, and the ability to buy a song bought and delivered with the push of a button. Then Facebook helped us stay in touch with our spread-out friends and family from the comfort of our couch. Then Netflix DVDs started coming over the air instead of to our mailboxes. Now it’s not just Web pages that we can load up instantly, it’s the physical world.

Not to neglect the important historical contributions of pizza joints and Chinese restaurants, but the groundwork for what you might call the instant gratification economy was laid by Amazon, which spent years building up its inventory, fulfillment infrastructure and, most importantly, customer expectations for getting whatever they want delivered to their doors two days later.

Then Uber came along and established the precedent of a large-scale marketplace powered by independent workers and smartphones. After that started to work, every pitch deck in Silicon Valley seemed to morph overnight into an “Uber for X” startup.

On the one hand, this is a positive development. As startups merge online expectations with offline reality, the Internet is becoming more than a glowing screen drawing us away from the real world. On the other hand, instant gratification tempts us to be profoundly lazy and perhaps unreasonably impatient.

[…]

As for whether there’s demand, forces are converging to fulfill the notion of what some pundits label “IWWIWWIWI.” That is, “I want what I want when I want it.” It’s not the easiest acronym to get your tongue around — but it’s pretty to look at, and it’s right on the money.

[…]

Yarrow thinks we’ve become conditioned for impatience by technology like Internet search and smartphones. “Today, we have almost no tolerance for boredom,” she told me. “Our brains are malleable, and I think they have shifted to accommodate much more stimulation. We’re fascinated by newness, and we desire to get the new thing right away. We want what we want when we want it.”

[…]

Someone had told me the day before that one way to think about all this instant gratification stuff is that it basically brings rich-people benefits to the average person.

In his view, the magic of Uber and services modeled on Uber is that they help you value your time the way a rich person would, without spending your money the way a rich person would.

[…]

For decades, books and TV shows planted seeds of desire for instant gratification in impressionable minds. But across many of these stories about suburban genies and witches, magic wands and technology of the future, there’s a shadow side to getting what you want when you want it. The princesses always seem to run out of wishes before they get what they really need. Their greed is their doom.

“Don’t care how, I want it nooow,” sings greedy little Veruca Salt, right up until she falls into Willy Wonka’s garbage chute, never to be seen again.

[…]

In Pixar’s wistful animated sci-fi story “Wall-E,” the people of the future zoom around in hovering chairs in a climate-controlled dome, with robots refilling their sodas. Their bodies are so flabby they can’t even stand. It’s the ultimate incarnation of the couch potato.

[…]

The most important reason that this is happening now is that workers have smartphones. After a briefer-than-brief application process, companies like Uber hand out phones to workers — or just give them an app to download onto their personal devices — and suddenly, for better or worse, they’ve got a branded on-demand service.

Over and over again, startups in the instant gratification space tell me that the most crucial part of their arsenal is an app to help remote workers receive assignments, schedule jobs and map where they are going.

In large part because they are powered by a mobile workforce, instant gratification startups avoid much of the hassle and expense of building physical infrastructure.

“Remote controls for real life” is how venture capitalist Matt Cohler described mobile apps like Uber and the food-delivery service GrubHub two years ago — because their simple interfaces summon things to happen in the physical world.

Today, that real-life remote control feels even more like a magic wand. At a lunch meeting, investor Shervin Pishevar pulls out his phone, opens the Uber app and sets his location to Japan. “If I push this button right now,” he marvels, “I’m going to move metal in Tokyo.”

[…]

He describes this as a boomerang back to a village economy. After years of trends toward suburbs, big-box stores and car ownership, smartphones could be helping us get back to where we came from. The combined forces of urbanization, online commerce and trust mean that people can efficiently share goods and services on a local level, more than ever before.

[…]

Caviar, which was founded on the premise that “no good restaurants in San Francisco deliver,” became profitable within three months of launching. It has a much snazzier list of restaurants than GrubHub, including Momofuku in New York and Delfina in San Francisco.

Caviar CEO Jason Wang says his startup plans to soon drop delivery fees to $4.99 from $9.99. It pays drivers $15 per delivery and takes a cut of up to 25 percent of each order, depending on the restaurant. Even after the price cut, “We’ll still make money, because our margins are very good,” Wang says.

[…]

Uber is a company that owns nothing. It connects available drivers and their cars to people who want to be their passengers. By juicing supply with surge pricing and demand with discounts, Uber is able to create — out of thin air — a reliable service that exists in 140 cities around the world.

Without fail, instant gratification startups say they will win because they are smart at logistics.

Describing his business, Instacart founder and CEO Apoorva Mehta says, “It really is a data-science problem masked into a consumer product.”

[…]

DoorDash’s Xu describes his purpose as a machine-learning problem: Discovering “the variance of the variance” so his algorithm can reliably estimate prep and delivery time based on factors like how long a type of food stays warm, what a restaurant’s error rate is (the norm is 25 percent) and how fast a particular driver has been in the past.

Uber aims to match up a driver and passenger as quickly as possible. Food delivery is more complicated, according to Xu.

“It’s almost never the driver that’s closest to the restaurant when the order is placed,” Xu says.

[…]

a mobile medical-marijuana delivery startup called Eaze launched in San Francisco. Not only was Eaze open for business, it was open for business 24 hours a day.

It Takes a New Kind of Worker to Make “Instant” Happen | Re/code (part 2)

it can be too easy to forget that people make “instant” happen. And, generally, these people are not a traditionally stable workforce. They are instead a flexible and scalable network of workers — “fractional employees” — that tap in and tap out as needed, and as suits them.

[…]

The smartphone is at the center of the sharing economy. Every company mentioned in this series on the instant gratification economy runs on worker smartphones. GPS, texting and mobile-app notifications are the ways to make flexible work actually work.

[…]

It’s very common for people to pick up gigs from multiple services — in the morning, grab some grocery orders on Instacart; then when you get tired of lifting large bags, run a shift during Sprig’s prime lunch hours; then when you get lonely from ferrying around inanimate objects, sign into Lyft to interact with an actual person.

NYU business school professor Arun Sundararajan’s summer research project is counting the number of jobs created by the sharing economy. He doesn’t have an estimate yet, but he points out that the U.S. workforce is already 20 percent to 25 percent freelance.

Sundararajan says he sees a lot of good in the sharing economy. “It will lead people to entrepreneurship without the extreme risks.” He thinks of platforms like Uber as gateways. “It’s even easier than finding a full-time job, which is easier than freelance.”

Can “Instant” Become a Viable Business? | Re/code part 3).

Redefining delivery for a new era of customers who want everything right away requires rethinking operations. By focusing attention on creating a powerful logistical system, and tying into the “sharing economy,” many of the new crop of startups in the on-demand space are trying to offer faster service at a much lower operational cost.

And so the young players in the instant gratification economy are ferrying cargo across town via crowdsourced workers.

Usually, these are independent contractors, who decide when they want to work, drive their own vehicles, receive directions about where they need to be via smartphone — and cover the cost of their own parking tickets. The new buzzword for this is “fractional employment.”

[…]

Deliv is trying to do deliveries of almost anything and everything later that day, for as little as $5.

[…]

Crowdsourced drivers pick up batches of orders, and then take them out to people’s homes.

“I don’t own trucks, I don’t pay for drivers I don’t use, I don’t pay for hubs,” Carmeli says. “The malls are my hubs.”

[…]

Amazon said last year that more than 20 million members signed up for its two-day delivery service, Prime, which now costs $99 per year. While that’s a small number in the grand scheme of things, the high-spending habits of the group — estimated to be more than twice as much as regular Amazon customers — are having a magnetic effect on the rest of the industry.

A skunkworks team at Google developed what became Google Shopping Express last year, by putting the Amazon Prime model under a microscope. According to a source familiar with the project, the biggest lesson was that it’s worth investing ahead of where the market might be today.

Which is to say, many people still don’t know they want same-day delivery, because today they think same-day delivery means fuss, friction and expense. But if you make something fast and easy, consumers will come to appreciate it — and maybe even pay for it. So the upfront investment is worth it.

“It’s better to build volume first, than to launch with a ‘gotcha,’” the source says.

That’s the hypothesis, anyway.

And Google isn’t testing the last part of that hypothesis — charging people money — yet.

It is currently subsidizing six-month trials of unlimited free delivery. In fact, the company is throwing something like $500 million at Google Shopping Express.

Competing with that kind of budget is a scary prospect for startups.

[…]

The scrum now includes two Ubers for home cleaning, a few Ubers for handypeople, at least three Ubers for massages, five Ubers for valet parking, a couple of Ubers for laundries, an emerging group of Ubers for hair and makeup, and so very many Ubers for food.

[…]

Could you actually make a business out of offering same-day delivery — for free? Permanently, not as a promotion.

[…]

WunWun, promises to buy anything from any store or any food from any restaurant in Manhattan, parts of Brooklyn and the Hamptons, and deliver it to any place in that same zone. It’s free.

[…]

Hnetinka was inspired by an April 2013 investment memo from Jefferies called “Same-Day: The Next Killer App,” which made two big points: 1) Free shipping has become a “must-have” in e-commerce. Half of consumers abandon online shopping carts without it; and 2) there’s the opportunity to improve on that service by making it same-day.

[…]

For today, WunWun is making money by taking a slice of tips, and by getting discounts from retailers it spends a lot of money with that it doesn’t pass along to customers.

Tomorrow, WunWun will try to create the offline equivalent of search advertising, Hnetinka says.

Stores will be able to bid to be the supplier for WunWun orders, whether tennis balls, ChapStick or Yankees hats.

“That’s when WunWun really starts to make a lot of money,” Hnetinka says. “We have created the largest demand funnel. We’ve brought together convenience of ordering online with immediacy of offline. So we’re not talking about profitability margins, we’re talking about marketing budgets.”

Instant Gratification Pioneers Kozmo, Webvan, Pets.com Still Believe | Re/code (part 4)

at that moment in time, it seemed like all you had to do was pick a noun, add “.com,” and you were in business.

As a sign of the times, one company called Computer.com spent half its $5.8 million in venture capital airing Super Bowl ads on the day it launched a site purporting to teach people about using computers.

And there were parties, legendary parties, where the likes of Elvis Costello and Beck and the B-52s played, sponsor banners bedecked the walls, and many of the revelers collected their mountains of swag while having no idea which company was even throwing that night’s bash.

Even if Kozmo and its cohort had a chance at a business model that worked, they were all spending more money than they could possibly earn on advertising and parties and weird promotional tie-ups to return movies at Starbucks.

As we all know, that boom went bust in 2000. The period’s most famous flameouts — Pets.com, Urbanfetch, Kozmo, Webvan, even Computer.com, somehow — were all gone by 2001. What’s left — a cautionary tale and some mascot dolls for sale on eBay.

[…]

Same-day service is the single-biggest wave in e-commerce, Wainwright says. The single best experience she had shopping online was when she forgot to pack a certain special black cashmere sweater before flying to New York for a business trip.

Wainwright says she realized the sweater was missing at 11 pm, when she unpacked her bag at the hotel. But it was still posted on the online retailer Net-A-Porter, where she originally bought it, so she placed another order and it was delivered to her office at 10:30 the next morning by a deliveryman in a bellboy suit bearing an iPad for her signature.

“It was absolutely the most amazing thing,” Wainwright says. “It was like $25, it was nothing. Now, the sweater wasn’t cheap — but it was the exact same sweater I had left on my bed.”

Living in an Instant World: What’s Next After Now? | Re/code (part 5)

Jennings has set up a virtual Google Voice number attached to his doorbell so he can let people into his entryway from his phone when he’s not home.

“Say you run out of toothpaste in the morning, you can order it, and then it’s ready for when you brush your teeth at night,” he says.

“The majority of the time, there’s no interaction,” Jennings says, meaning he doesn’t have to say hello to a delivery person or sign for a package.

And in the future, people may be taken out of the delivery equation altogether.

That future is coming sooner than you think. Two years ago, the geek world went wild for an idea called Tacocopter. “Flying robots deliver tacos to your location,” said its website. “Easy ordering on your smartphone.”

[…]

“It wouldn’t surprise me to see that the regulations that now limit such uses of drone technology will almost certainly remain in effect much longer than the technological limitations remain a hurdle,” wrote Mike Masnick.

Eight months ago, Amazon upped the Tacocopter stakes with a promo video for Amazon Prime Air, showing a hovering robotic aircraft depositing a package on a suburban patio. It was a marketing stunt designed to jumpstart the holiday shopping season.

Or was it?

In July, Amazon wrote to the FAA asking for permission to test flying commercial drones outside at speeds of up to 50 miles per hour. The company said it hopes to deliver packages weighing five pounds within 30 minutes of orders being placed.

[…]

“A lot of things fundamentally change,” he says. “Does the architecture of homes change because there’s more space when you don’t need garages and kitchens? Do you really need a grocery store? You shouldn’t use all that real estate in a city for giant parking lots, you should push a button and be able to get what you want delivered, like Instacart.”

He continues. “And then you argue, is there a world where you have Munchery [another San Francisco food creation and distribution service] delivered to a restaurant that’s not really a restaurant, but it’s a … it’s a front-end. It’s a beautiful spot with a beautiful view, and it doesn’t need a kitchen, just have a few tables for a sit-down dinner.”

This train of thought has taken him to a new place. “You know, I hadn’t thought about that,” Pishevar says. “It’s just a … a distributed table. And then someone would come serve you.”

[…]

A popular justification for all this food-startup fundraising is frequency: Most people eat three times a day, at least.

No, really, that’s what every venture capitalist will remind you. This market is an opportunity because it ties into existing daily habits. People eat more often than they need to Uber across town. And so, the biggest opportunity in “instant” is food.

[…]

Sure, making food is not novel. The innovation here is making food that ties into smart logistics systems that match supply and demand, and coordinating crowdsourced workers so that meals arrive so fast it seems like magic.

“We’re mass-producing the same meal for all these people. We get economies of scale that no restaurant will ever have because of the physical location. Whereas, we can serve the whole Bay Area with the same supply.”

This is not just a restaurant, says Tsui. Combining the core mobile functions of location and real-time makes for a fundamental shift beyond what other mobile apps — besides Uber — are doing.

[…]

Especially for those who live in the cities well served by these services, it’s probably time to start thinking about what deserves to be slowed down, and what things we’d prefer to wait for and savor. Either that, or the inexorable march toward convenience will bring us ever closer to fulfilling the prophecy of those shapeless “Wall-E” couch potatoes, who have trouble standing up after sitting on the couch for so long.

But beyond instant — what comes next?

It’s probably making those brilliant on-demand logistics systems even more brilliant, anticipating our wants and needs before we even have them, and starting to send things our way before we push the button.

Both Amazon and Google are already working in this direction. Or maybe instead of tacos and drones, we’ll all just get 3-D printers, so we can replicate our meals at the table, just like Jane Jetson.

And maybe then Veruca Salt would just calm down.

Crave’s USB-chargeable vibrator doubles as a necklace pendant

Crave’s USB-chargeable vibrator doubles as a necklace pendant.

Vesper vibrator necklace by Crave

Vesper vibrator necklace by Crave

Vesper vibrator necklace by Crave

Co-founded by entrepreneur Michael Topolovac and Royal College of Art graduate Ti Chang, Crave created the Vesper vibrator as a design-focused stimulator rather than a novelty item.

“For lack of a better term, the ‘sex toy’ category has historically been overrun by novelty products,” Chang told Dezeen.

The 9.65-centimetre-long vibrator can be worn on a chain around the neck as a metallic pendant, or removed from the chain and kept in a drawer a home.

“In the case of Vesper, I was intrigued to explore, in a fun way, the tension between that what is private and public,” said Chang.

“Not everyone is going to want to wear this out – some women love it as a piece of jewellery with a naughty secret, for others it is a symbol of sexual empowerment to wear their pleasure openly.”

“At the same time we recognise that it is a totally personal decision, so the design of the necklace is intended to be removable,” Chang added.

Designed for external use only, its minimal case includes just one button to turn the device on, change between the three speed options and a pulse setting, and turn it off.

The body and tip of the slim vial-shaped device are made from polished stainless steel, shaped using computer numerically controlled (CNC) machining.

The chain and cap are also made of stainless steel and finished with a choice of silver, rose gold, or 24-karat gold nickel-free plating. An all gold-plated version is also available.

Inside, a small circuit board controls custom-machined and silicone-moulded parts.

The decision to make Vesper USB rechargeable was driven by environmental and convenience considerations.

 

What Do Chinese Dumplings Have to Do With Global Warming? – NYTimes.com

What Do Chinese Dumplings Have to Do With Global Warming? – NYTimes.com.

The Sanquan factory in Zhengzhou, China, which produces frozen dumplings and frozen glutinous rice balls. Massimo Vitali for The New York Times

‘In Sichuan, we’re eaters,” said Chen Zemin, the world’s first and only frozen-dumpling billionaire. “We have an expression that goes, ‘Even if you have a very poor life, you still have your teeth to please.’ ” He smiled and patted his not insubstantial belly. “I like to eat.”

[…]

Chinese pot stickers and rice balls are traditionally made in enormous batches, in order to justify the effort it takes to knead the dough, roll it out, mix the filling and wrap by hand a morsel that stays fresh for only one day. Because of his medical background, Chen had an idea for how to extend the life span of his spicy-pork won tons and sweet-sesame-paste-filled balls. “As a surgeon, you have to preserve things like organs or blood in a cold environment,” Chen said. “A surgeon’s career cannot be separate from refrigeration. I already knew that cold was the best physical way to preserve.”

[…]

Using mechanical parts harvested from the hospital junk pile, Chen built a two-stage freezer that chilled his glutinous rice balls one by one, quickly enough that large ice crystals didn’t form inside the filling and ruin the texture. His first patent covered a production process for the balls themselves; a second was for the packaging that would protect them from freezer burn. Soon enough, Chen realized that both innovations could be applied to pot stickers, too. And so in 1992, against the advice of his entire family, Chen, then 50, quit his hospital job, rented a small former print shop and started China’s first frozen-food business. He named his fledgling dumpling company Sanquan, which is short for the “Third Plenary Session of the 11th Central Committee of the Communist Party of China” — the 1978 gathering that marked the country’s first steps toward the open market.

[…]

Today, Sanquan has seven factories nationwide. The largest, in which Chen and I were chatting, employs 5,000 workers and produces an astonishing 400 tons of dumplings a day. He showed me the factory floor from a glass-walled skywalk; below us, dozens of workers — in hooded white jumpsuits, white face masks and white galoshes — tended to nearly 100 dumpling machines lined up in rows inside a vast, white-tiled refrigerator. Every few minutes, someone in a pink jumpsuit would wheel a fresh vat of ground pork through the stainless-steel double doors in the corner and use a shovel to top off the giant conical funnel on each dumpling maker. In the far corner, a quality-control inspector in a yellow jumpsuit was dealing with a recalcitrant machine, scooping defective dumplings off the conveyor belt with both hands. At the end of the line, more than 100,000 dumplings an hour rained like beige pebbles into an endless succession of open-mouthed bags.

[…]

An artificial winter has begun to stretch across the country, through its fields and its ports, its logistics hubs and freeways. China had 250 million cubic feet of refrigerated storage capacity in 2007; by 2017, the country is on track to have 20 times that. At five billion cubic feet, China will surpass even the United States, which has led the world in cold storage ever since artificial refrigeration was invented. And even that translates to only 3.7 cubic feet of cold storage per capita, or roughly a third of what Americans currently have — meaning that the Chinese refrigeration boom is only just beginning.

This is not simply transforming how Chinese people grow, distribute and consume food. It also stands to become a formidable new factor in climate change; cooling is already responsible for 15 percent of all electricity consumption worldwide, and leaks of chemical refrigerants are a major source of greenhouse-gas pollution. Of all the shifts in lifestyle that threaten the planet right now, perhaps not one is as important as the changing way that Chinese people eat.

In the United States, the first mechanically cooled warehouses opened in Boston in 1881. America’s Chen Zemin was a Brooklyn-born entrepreneur named Clarence Birdseye, who invented a fast-freezing machine in 1924 to replicate the taste of the delicious frozen fish he enjoyed while traveling in Labrador. (Birds Eye brand frozen vegetables still bear his name.) In the 1930s, the African-American refrigeration pioneer Frederick McKinley Jones designed a portable cooling unit for trucks; by the 1950s, pretty much everyone in America had a refrigerator, and Swanson was delighting working wives with a frozen “sumptuous turkey dinner” that “tastes home-cooked.”

[…]

Americans have become so used to associating refrigeration with freshness that soy-milk manufacturers have actually paid extra to have their product displayed in a refrigerated case, despite the fact that it is perfectly shelf-stable. By contrast, the Chinese didn’t build their first refrigerated warehouse until 1955. And even as skyscrapers, shopping malls and high-speed trains have transformed life in China, the refrigerator represents, on an individual level, a significant step forward. Every Chinese person over age 30 whom I spoke to could remember wistfully the moment he got his first home refrigerator, with the exception of those who still don’t have one.

[…]

Leading up to the 2008 Olympics, the Beijing municipal authorities embarked on an ambitious program of “supermarketization,” designed to get meat and vegetables out of the open-air “wet” markets — where food is cooled by standing fans and the occasional hose down from the cold tap — and safely behind sneeze-guards in modern, climate-controlled grocery stores.

[…]

In practical terms, tax breaks, subsidies and preferential access to land has been made available to anyone aspiring to build a refrigerated warehouse. In 2010, the government’s powerful National Development and Reform Commission made expanding the country’s refrigerated and frozen capacity one of the central priorities in its 12th Five-Year National Plan.

[…]

Encouraged by the government’s Five-Year Plan, Chen’s fellow entrepreneurs are building their own cold-storage facilities to gain “face” — similar to the way a wealthy businessman in the United States might buy a football team. “If an independent private guy builds a cold-storage warehouse, the central government notices,” said Tim McLellan, a director at Preferred Freezer Services, an American company that is about to open its third cold-storage facility in China. “Now he has a picture with Premier Li Keqiang or President Xi.” That is true, he said, even if “the design and technology are 30 years old and they have no idea how to run it.”

Despite the expansion in frozen foods and refrigerators, the critical growth area is what’s known in the logistics business as the “cold chain” — the seamless network of temperature-controlled space through which perishable food is supposed to travel on its way from farm to refrigerator. In the United States, at least 70 percent of all the food we eat each year passes through a cold chain. By contrast, in China, less than a quarter of the country’s meat supply is slaughtered, transported, stored or sold under refrigeration. The equivalent number for fruit and vegetables is just 5 percent.

These statistics translate into scenes that would concern most American food-safety inspectors. In Shanghai, for example, one large pork processor has no refrigeration system; instead, it does all its slaughtering at night, when the temperature is slightly cooler, in a massive shed with open sides to allow for a cross breeze. The freshly disemboweled pigs hang for hours in the smoggy air. In Beijing, at the wholesale market that supplies 70 percent of the city’s vegetables, vendors carefully excavate individual, naked stalks of broccoli from trucks packed solid with ice and hay. A middle-aged farmer, bundled up against the cold, told me that he expects to have to throw away a quarter of the truckload — more when the weather is warm — as the ice melts and the vegetables rot faster than they can be sold. And just 20 minutes down the road from Sanquan’s gleaming, automated dumpling freezer, the central Zhengzhou market has mountains of unrefrigerated chicken carcasses, flopping out of plastic crates onto the concrete floor.

[…]

Death rates from dysentery and diarrhea — serious illness is an all-too-common result of consuming bacteria or parasite-laden food — decreased by more than 90 percent from 1900 to 1950. It stands to reason, then, that a similarly seamless, well-regulated cold chain could stop spoiled food from reaching and sickening Chinese eaters. Food safety comes up in the Five-Year Plan as an issue that is “becoming protruding,” to use the distinctive prose of the Communist Party. In the past few years, all the major frozen-food companies — Sanquan, Synear and the General Mills-owned Wanchai Ferry — have been hit with staph-contamination scandals, despite their own modern facilities.

Mike Moriarty, a lead author on the A.T. Kearney report, said food safety was what initially prompted him to research the Chinese cold chain. The multinationals he works with kept complaining that poor handling was threatening their brand reputation in China. His investigations found that, on average, a Chinese person experiences some kind of digestive upset twice a week — a kind of low-level recurring food poisoning, much of which is probably caused by the kind of bacterial growth that could have been prevented by keeping food cold. “Bad bowels,” Moriarty said, “is just part of the drill for being a food consumer in China.”

[…]

In its Development Plan for Cold-Chain Logistics of Agricultural Products, China set itself the five-year goal of reducing the loss rate for vegetables, meat and aquatic products to less than 15 percent, 8 percent and 10 percent by 2015. If the nation hits those targets next year, the effort could save a large part of the more than $32 billion in food now wasted, but at this point, there is quite a way to go. Nearly half of everything that is grown in China rots before it even reaches the retail market.

[…]

For all the food waste that refrigeration might forestall, the uncomfortable fact is that a fully developed cold chain (field precooling stations, slaughterhouses, distribution centers, trucks, grocery stores and domestic refrigerators) requires a lot of energy.

[…]

Calculating the climate-change impact of an expanded Chinese cold chain is extremely complicated. Artificial refrigeration contributes to global greenhouse-gas emissions in two main ways. First, generating the power (whether it be electricity for warehouses or diesel fuel for trucks) that fuels the heat-exchange process, which is at the heart of any cooling system, accounts for about 80 percent of refrigeration’s global-warming impact (measured in tons of CO2) and currently consumes nearly a sixth of global electricity usage.

But the other problem is the refrigerants themselves: the chemicals that are evaporated and condensed by the compressors in order to remove heat and thus produce cold. Some of that refrigerant leaks into the atmosphere as a gas — either a little (roughly 2 percent a year from the most up-to-date domestic refrigerators) or a lot (on average, 15 percent from commercial refrigerated warehouses). In addition, different refrigeration systems use different refrigerants, some of which, like ammonia, have a negligible global-warming impact. But others, like the hydrofluorocarbons that are popular in China, are known as “supergreenhouse gases,” because they are thousands of times more warming than CO2. If current trends in refrigerant usage were to continue, experts project that hydrofluorocarbons would be responsible for nearly half of all global greenhouse-gas emissions by 2050.

To make matters worse, it’s not even clear that refrigeration reduces food waste over the long term. Logically, it would seem that a refrigerator should result in less food waste at home, slowing down the rate at which vegetables rot and milk sours, as well as allowing families to save leftovers. But Susanne Freidberg, a geography professor at Dartmouth College and author of “Fresh: A Perishable History,” says that refrigeration in the United States has tended to merely change when the waste occurs. Americans, too, throw away 40 percent of their food, but nearly half of that waste occurs at the consumer level, meaning in retail locations and at home. “Food waste is a justification for refrigeration,” Freidberg said. “But at the same time, there are studies that show that, over the longer time frame, the cold chain encourages consumers to buy more than they’re going to eat.”

[…]

In U.S. homes, the size of the average domestic refrigerator has increased by almost 20 percent since 1975, leading the food-waste expert Jonathan Bloom to identify what he calls the “full-cupboard effect,” over and above Garnett’s safety-net syndrome. “So many people these days have these massive refrigerators, and there is this sense that we need to keep them well stocked,” he said. “But there’s no way you can eat all that food before it goes bad.” A four-year observational study of Los Angeles-area families carried out by U.C.L.A. social scientists confirmed this tendency to stockpile food in not just one but in multiple refrigerators.

[…]

For most of these families, as for most Americans, Bloom says, home refrigerators simply “serve as cleaner, colder trash bins.”

[…]

By artificially extending the life span of otherwise perishable fruits, vegetables and animal products, refrigeration changes almost everything about how we know and interact with food: how we shop, what we eat and even the definition of the word “fresh.”

Fuchsia Dunlop, a British cook and author who writes about Chinese cuisine, described how she saw traditional food-preservation skills die out over the past two decades, as refrigeration gained ground. “When I first lived in China, in 1994,” she said, “everything was dried, pickled or salted. On sunny days, people would be laying all kinds of vegetables out to dry in the sun, and some of them afterward would be rubbed with salt and put in jars to ferment. Other vegetables would be pickled in brine and preserved neat. In Chengdu, they would hang sausages and pork under the eaves of the old houses to dry, and there were these great clay pickle jars in people’s homes.”

Now, though, most of those old houses have been demolished. In the new, high-rise apartment buildings that have been built in their place, Dunlop told me, “you do have balconies that are enclosed with bars, so sometimes you can see salt meat and salt fish on coat hangers out on them.” But, she said, it’s rare. At the moment that America’s long-lost pickling, salting and smoking traditions are being revived, China’s much richer and more ancient preservation techniques are dying out.

[…]

By removing constraints of proximity and seasonality, refrigeration can change what Chinese farmers produce. I met with plant scientists at the Beijing Vegetable Research Center who are selecting and optimizing the varieties of popular Chinese greens that stand up best to cold storage. If they are successful, the incredible regional variety and specificity of Chinese fruits and vegetables may soon resemble the homogeneous American produce aisle, which is often limited to three tomato varieties and five types of apple for sale, all hardy (and flavorless) enough to endure lengthy journeys and storage under refrigeration.

[…]

Dai Jianjun is the 45-year-old chain-smoking chef of Longjing Caotang, a restaurant on the outskirts of Hangzhou, the scenic capital of Zhejiang province, which serves an entirely locally sourced, anti-industrial cuisine.

[…]

Over the course of two epic meals, separated only by a short paddle on a local lake to catch fish for dinner, Dai fed me dried vegetables and mushrooms, vinegar-pickled radishes, fermented “stinky” tofu and peanuts that six months earlier had been packed into earthenware jars. I visited his on-site bamboo-walled drying shed, where salted silvery fish halves and hunks of pork hung in orderly rows. Between courses, Dai pulled out his iPad to show me a series of videos that demonstrated how radish preservation varies by topography, with hill people drying the vegetable in the sun before salting it and flatlanders working in reverse order. After our boat ride, as the rest of the fishermen beheaded and gutted the catch on a wooden block, the fish boss, who went by the name Mr. Wang, prepared a particularly delicious yellow-mud-preserved duck egg, which, he told me, keeps at room temperature for 30 days.

The rest of the ingredients were harvested or foraged that day. Dai keeps leatherbound purchase diaries documenting the provenance of every chicken, tea leaf, mustard green and black fungus. Several entries are accompanied by photos of a farmer picking or slaughtering the item in question. Not a single thing I was served that day had been refrigerated.

Why Libraries Should Be the Next Great Start-Up Incubators – CityLab

Why Libraries Should Be the Next Great Start-Up Incubators – CityLab.

Image

One of the world’s first and most famous libraries, in Alexandria, Egypt, was frequently home some 2,000 years ago to the self-starters and self-employed of that era. “When you look back in history, they had philosophers and mathematicians and all sorts of folks who would get together and solve the problems of their time,” says Tracy Lea, the venture manager with Arizona State University’s economic development and community engagement arm. “We kind of look at it as the first template for the university. They had lecture halls, gathering spaces. They had co-working spaces.”

This old idea of the public library as co-working space now offers a modern answer – one among many – for how these aging institutions could become more relevant two millennia after the original Alexandria library burned to the ground. Would-be entrepreneurs everywhere are looking for business know-how and physical space to incubate their start-ups. Libraries meanwhile may be associated today with an outmoded product in paper books. But they also happen to have just about everything a 21st century innovator could need: Internet access, work space, reference materials, professional guidance.

[…]

Libraries also provide a perfect venue to expand the concept of start-up accelerators beyond the renovated warehouses and stylish offices of “innovation districts.” They offer a more familiar entry-point for potential entrepreneurs less likely to walk into a traditional start-up incubator (or an ASU office, for that matter). Public libraries long ago democratized access to knowledge; now they could do the same in a start-up economy.

“We refer to it as democratizing entrepreneurship,” Lea says, “so everyone really can be involved.”

A Type House Divided — New York Magazine

Were H&FJ Partners Jonathan Hoefler and Tobias Frere-Jones Ever Partners at All? — New York Magazine.

The 18-person type foundry he runs, Hoefler & Co., is in the process of making an original font family based on a van den Keere alphabet, one of several projects the company is working on. On a tour of the office, Hoefler introduces designers in white cubicles, tweaking typefaces on Macs. One is immersed in customizing a version of Chronicle [ fig. 1 ] commissioned by the online retailer Net-a-Porter. Another designer is at work on a display face that’s part of a larger font family called Surveyor [ fig. 2 ], inspired by lettering on old maps. He grabs a piece of paper and holds it up. PHYLLIIDAE, it says. FA’A’A, OODAAQ, & TRÆÆSKE. Nonsense phrases to test certain letter combinations. He points to a line of six potential E’s, each slightly different. “All of these are kind of plausible at this point,” he says, frowning, “but still not intellectually satisfying.”

[…]

The past is tied up with a designer who helped build this place. He brought in money and prestige, but more than that, he used his skill and position to elevate type in the pop-cultural consciousness, to transform type designers into a new class of conquering nerd. Until a few months ago, his name was on the door. He labored here for 15 years in the belief that he was an equal partner with Hoefler, only to find out last year, in a stunning and terrible moment, that Hoefler didn’t see it that way.

[…]

He’s suing Hoefler for “not less than $20 million” in New York Supreme Court, alleging that Hoefler committed “the most profound treachery and sustained exploitation of friendship, trust and confidence.” Frere-Jones says that in 1999, Hoefler made a verbal offer to make him a 50-50 partner, and that this offer is legally binding, even though Hoefler never wrote it down. He says Hoefler exploited his talents and his intellectual property for years before ultimately refusing to put their agreement on paper, essentially telling him to fuck off.

[…]

Frere-Jones looks like a young art-school professor, which he is, at Yale: thin, compact, striped shirt, vest, thick glasses. He isn’t as smooth or confident as Hoefler. When he starts talking about how he first became interested in type, he sputters for a few seconds, then says, “I could tell a very long version of that story, which I’ll spare you.” According to a designer who used to work with Frere-Jones, his eye is so sharp that he can look at a printout of a letterform and tell if it’s one pixel off, the same way Ted Williams was said to be able to hold a baseball bat and tell if it was a half-ounce too heavy. He often approaches type design from strange and playful angles; in college, he drew an experimental font called Cat’s Cradle, “which nested and tangled each letter into its neighbor, like shopping carts nested together in front of a supermarket,” he says. “The goal was to preserve character identity under duress.” Some of the most popular and versatile fonts of the past two decades are Frere-Jones creations, including Gotham, the font that Barack Obama used to project his ideas and values to the world in 2008—Shepard Fairey’s famous HOPE poster [ fig. 3 ] is in Gotham, too—and also the font chosen by the 9/11 Memorial designers when they carved a remembrance into the granite cornerstone of the Freedom Tower.

[…]

The idea that there were such things as “typeface designers,” people whose job was to draw letters, struck Frere-Jones with great force: Designing alphabets, he’d later say, seemed like “designing water or designing air.”

[…]

He happened to be entering the field at the dawn of a type revolution. It used to be that there were just 2,000 or 3,000 fonts in the world, pieces of actual metal, and only designers knew their names. The personal computer was changing all that. Now anyone could type a document in Palatino or Times New Roman or Helvetica. People suddenly had relationships with fonts. And because it was so much easier to create and market a purely digital font than a physical one, individual designers or small groups could sell fonts of their own. A new generation was about to make its name.

[…]

Type is a derivative form. A designer starts not with a blank canvas but with a set of rules for creating letters and the knowledge that thousands of others have interpreted the rules stretching all the way back to Gutenberg. Even by his early 20s, Frere-Jones knew enough about type history to avoid repetition and create shapes that seemed contemporary. He also had a monastic sort of patience. He could sit in his office and tweak the thousands of small details required to bring a high-end font family to completion: the endless “kerning pairs” that determine the spacing between letters; the multiple weights and widths of a font that allow designers to make words lighter or darker or narrower or wider as they please; and the cooperation of all the shapes with each other—the lowercase and the uppercase, the light and the bold, the roman and the italic—so that anyone using or reading the font will experience “a sense of balance and organization on multiple levels,” he says. “It’s like trying to conduct an orchestra with, I don’t know, 500 people in it.”

[…]

Unlike Frere-Jones, Hoefler never set out to become a type designer specifically. What excited him about type was what you could make with it, what you could say: “It wasn’t just the typeface, it was the complete communication.” But because electronic publishing was still new, most digital fonts then were of poor quality, so he had to make his own. Art directors kept asking him where he was getting these great fonts, so in 1989, he hung a shingle as the Hoefler Type Foundry and started drawing alphabets for money. He remembers Sports Illustrated calling him: “Let’s do a typeface that feels masculine but doesn’t undermine that this magazine is about journalism. It works for Michael Jordan, but also for the Ukrainian gymnast who breaks her ankle the week before the Olympics [ fig. 5 ].” He also drew a font for Apple he called Hoefler Text [ fig. 6 ], which became standard on every Mac.

Because Hoefler and Frere-Jones were both avid collectors of rare type books and regularly bid for the same volumes, they often crossed paths. Every year or so, Hoefler and Frere-Jones would grab a meal and talk about how great it would be if they worked together. According to Frere-Jones, in 1999, Hoefler asked him to dinner at the Gotham Bar and Grill and proposed a 50-50 partnership called Tobias and Jonathan’s Excellent Adventure LLC. They’d get more business together than they would alone; their talents would complement each other. According to Frere-Jones, the deal was basically this: Frere-Jones would make the fonts, and Hoefler would use his client-hustling skills to sell them. (Hoefler, in legal papers, denies that this oral agreement ever existed.)

Frere-Jones moved to New York and brought his rare type books with him. He also agreed to bring 11 fonts to the company, a good chunk of his Boston output. He and Hoefler called these the Dowry Fonts “because this was going to be like a marriage,” Frere-Jones says.

Although he says now that the fonts were worth more than $3 million, he signed an agreement that transferred them to the Hoefler Type Foundry for a sale price of $10. The agreement also spelled out that he and Hoefler were “independent entities,” not partners. Frere-Jones didn’t consult a lawyer; he says he gave the fonts away for $10 because “I was giving them to my own company,” and he signed the agreement about being an independent entity because he was just trying to keep things moving. Unfortunately for Frere-Jones, Hoefler is now using that agreement and Frere-Jones’s employment contract to contend that Frere-Jones was always an employee, not a partner, even though Hoefler’s own statements give a different picture of the arrangement. For instance, in an email to an advertising agency in 2002, Hoefler wrote, “Since 1999, Tobias has been a partner at The Hoefler Type Foundry.” And here’s Hoefler writing to Frere-Jones about a brainstorm related to an exhibit of type-specimen books: “It’s possible that your partner is a genius.”

After Frere-Jones sold his fonts, Hoefler renamed the company. It was now Hoefler & Frere-Jones, H&FJ for short. They drew an elaborate custom ampersand and etched it above the door between their names.

[…]

GQ wanted a geometric sans-serif. Frere-Jones looked to the signage of New York for inspiration, particularly the letters that spelled out PORT AUTHORITY above the entrance to the Eighth Avenue bus terminal. He spent his weekends roaming Manhattan with a camera, photographing signs on buildings to get ideas for numerals, lowercase letters, and italics [ fig.
7 ]
.

At his computer, he drew an uppercase H, O, and D, because they contained flat and round elements that would determine how other letters looked. When he moved on to the G, the R, and the S, he started to deviate from the mathematical grid, hoping to give the font a subliminal playfulness. As he filled out the alphabet, the letters revealed a promising flexibility; if Frere-Jones set text in caps and spread the spacing out, the words felt authoritarian, imposing, and if he set them in lowercase and pulled the spacing in, they felt fresh and young. He tried to think of a name for the font that would showcase some of the more distinctive letters: the stark, powerful G; the circular o; the strange-tasting a. For a name, he thought about Goats, and Gomorrah. He finally settled on Gotham.

[…]

Another early project was Retina [ fig. 8 ], commissioned by The Wall Street Journal for its stock listings. Because it had to be legible at very small sizes, Frere-Jones removed parts of Retina’s letterforms at strategic joints so that when the letters bled onto the newsprint, they filled themselves in. According to Journal senior designer David Pybas, Retina allowed the paper to print the same amount of information on eight fewer pages every issue, saving about $6 million to $7 million a year in printing costs.

[…]

In 2002, when they moved to a new office in the Cable Building, they combined their personal collections of type books into a majestic double-sided set of bookcases. Says Ragan, “They’d constantly call out references: ‘Oh, this could be more of a Clarendon a, or a Bodoni a.’ They would pull books down from the library and say, ‘No, this is more what I mean, something more like this, something that has this personality.’ ” From time to time they’d take a break to play a first-person-shooter video game called Marathon, blasting each other to bits over the network. One afternoon, Hoefler sent Frere-Jones an email: “are you around later for a game of Immolate-Your-Business-Partner?” Frere-Jones replied, “YES.”

[…]

…according to Frere-Jones and multiple former H&FJ employees, Hoefler left the vast majority of the type-design work to Frere-Jones, who ran the type department from his office way off in the corner. He listened to abstract electronic music and jazz in an enormous pair of headphones that blotted out the noise of Broadway and Houston and crafted a series of hit fonts with his team. Meanwhile, Hoefler and his people did everything else. They pitched clients, negotiated prices, designed the website, designed the type catalogues, wrote the sales copy. The arrangement seems to have been fairly explicit: As Hoefler would put it later, in a brief documentary about H&FJ, “Tobias and his group are more heavily weighted on the ‘making the fonts’ side, and me and my group are on the ‘using the fonts’ side.”

[…]

They had some very good years. The best thing that happened to them was undoubtedly Gotham; most type foundries rely on one or two blockbuster sellers to generate the majority of revenue, and Gotham soon became that for H&FJ. They were making a lot of money. But another way to measure their success was in the rising social status of type designers as a class. More and more, design magazines and websites and even art museums were recognizing digital type as a true and important art form, seeking out its leading practitioners—people like Spiekermann in Germany, Zuzana Licko and Rudy VanderLans in Berkeley, and Neville Brody in London—and exalting them as icons.

[…]

Starting in 2010, Frere-Jones worked to create 120 special versions of fonts for the cloud, inspecting every glyph in every size across 15 different families. He enjoyed the challenge of solving a problem, but it was also a brutal slog, trying to get the fonts to look good across all web browsers and operating systems.

[…]

Several times over the years, Frere-Jones had asked Hoefler to put their partnership in writing, but there was always some pressing deadline, some crisis that had to be handled, and Frere-Jones let it slide. Early last year, though, he became more insistent, and Hoefler said they’d get to it after they launched the cloud. But when the cloud finally debuted in July, and Frere-Jones brought up the paperwork later that month, Hoefler got angry, according to Frere-Jones’s legal complaint. “Stop it,” Hoefler said. “I’m working on it. Stop harassing me.” When I ask him about the piece of paper Frere-Jones was requesting, Hoefler stiffens: “Piece of paper? What piece of paper? Oh, a new piece of paper that he wanted, you mean.”

Three months later, in October, Frere-Jones again approached Hoefler, who told him to forget it. “Jonathan now had a different idea about what this company was and who I was,” says Frere-Jones. “I was just stunned.” Frere-Jones alleges in his complaint that around this time, Hoefler transferred the shares Frere-Jones believed were his to Borsella. Hoefler says flatly that this isn’t true. “Carleen doesn’t own any part of the company and never has.”

Frere-Jones continued to try to speak to Hoefler until January. He got nowhere. So he walked out the door beneath the big ampersand. “I can’t even describe what it was like to do that,” Frere-Jones says. “To have built this place—” he stops. “To have built my company over 15 years and then just walk out … and close the door behind me.” He stops again. “It had my name on it. And. But. I tried everything else.”

[…]

At his lawyer’s office, Frere-Jones blinks behind his thick glasses, his voice remaining soft. “I think the design community would disagree about this being undeserved,” he says. “Because they know where the stuff came from.” He ran the type department at a company whose only product was type. He was the auteur responsible for the firm’s auteurish reputation. The pipes for the fonts may have changed, but without him, “all those beautiful pipes would be empty.” He says he hopes to gain custody of the fonts that he drew at H&FJ, including Gotham, and bring them to a new business he’s starting—a one-man type foundry. “I made these, I drew these,” he says. “Everyone in the community knows where these faces came from.”

Jennifer Lyn Morone™ Inc, the girl who became a corporation – we make money not art

Jennifer Lyn Morone™ Inc, the girl who became a corporation – we make money not art.

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Jennifer Lyn Morone has turned herself into a corporation and collection of marketable goods and services. Everything she is biologically and intellectually, everything she does, learns or creates has the potential to be turned into profits. Jennifer Lyn Morone™ Inc is a graduation project in Design Interactions but as Jennifer underlines, this is not a speculative project.

JLM Inc is a new business established to determine the value of an individual. The corporation derives value from three sources and legally protects and bestows rights upon the total output of Jennifer Lyn Morone:

 

  1. Past experiences and present capabilities. These are offered as biological, physical and mental services such as genes, labour, creativity, blood, sweat and tears.
  2. Selling future potential in the form of shares.
  3. Accumulation, categorisation and evaluation of data that is generated as a result of Jennifer Lyn Morone’s life.

JLM Inc is not only an audacious long term performance, it is also an thought-provoking exploration into personal data exploitation by corporations and governments. The projects is an extreme form of capitalism which might ironically enable an individual to regain some ownership of and power over their own data. Jennifer Lyn Morone Inc is obviously a very personal venture but the designer is also beta testing on herself an app, the Database of ME or DOME, that will ensure that your identity and data can be collected and stored for you and only you.

[…]

… I really have become an Incorporated Person. The process has not been standard or banal at all but that’s probably because I am not in business school setting up a business to sell something. Rather, I was on a critical design course reappropriating capitalist and corporate strategy to make being a person a business.

In November 2013 I starting looking into the details to incorporate, which seemed deceptively simple: choose the business name; decide what kind legal entity you want your business to be (I became a C-corporation); figure out where to incorporate (I did it in Delaware); find a registered agent; fill out some forms; and then pay.

[…]

What I found interesting is that it is quite common for people to incorporate before they even know what they want to do. They can do this because, in Delaware where the majority of major corporations are located, all you need to state in the articles is that “The purpose of the corporation is to engage in any lawful activity for which corporations may be organized under the General Corporation Law of Delaware”. This is also the common way of describing what the company will do so as not to limit the ways in which it can make money.

As the founder of my corporation I turn over my skills, capital, possessions and intellectual property to it and these become its assets and increase its value. My identity (name, appearance and IP addresses) become the brand and are trademarked; my mental abilities (knowledge) as processes and strategies; my physical abilities as equipment; my biological functions as products, my data is the corporations property and the shares are my potential. These all become assets that I can now capitalise on. My debt is turned into the corporations liability, which actually increases the company’s value if it were to be sold.

By issuing shares I can raise capital, based purely on my potential success. In exchange the shareholder has partial ownership of my corporation. I wanted to do this to expose that shares in no way reflect the true value of a company, only its perceived value based on popularity and that stock markets are pure gambling.

As the founder I can set the price of the shares extremely low, the usual amount advised in 10,000,000 shares at $0.001 or $0.0001 per share, I opted for the latter. After that I applied for a tax number (EIN), which takes about an hour to receive. Then you have to set up a bank account after which you can buy your shares, usually at least a third of the shares, and reserve about 10-15% for stock equity to pay for any services needed. Then you look at what the corporation’s assets are, what’s your inventory, and include the work that has gone in so far and put a number to it. A valuation has to be done to then determine what the new price per share will be and this can be done by someone who is an experienced investor or a venture capitalist, but they basically just take that number that you have got and multiply it by 10 and then divide that by the number of shares.

How do you put value on things such as Education RCA and Live and work in Germany? And why is living and working in Germany proportionally more valuable than living and working in France?

Those prices actually have no reflection of how valuable the experiences have been. What the numbers represent are of what my life has cost so far divided up into periods of time based and how much I either earned or what was paid for me to live and learn. These become my base values, the initial investment, on top of which I can begin adding the intangible (knowledge, personality, skills which are very hard to put a price on) I gained from these experiences and tangible assets (possessions/inventory, both internally – i.e. blood and externally – i.e. computer) that I acquired or continually produce. This gives me a starting point to know what my production costs are so I can determine an honest price for my services.

The cost of my education, how much I received after my father passed and how much I earned in France and Germany (to answer your question: France was significantly less since I worked for an ex-partner and didn’t receive a salary but also didn’t pay rent) I knew already. What I didn’t know and never thought to ask before was how much I cost my parents, purely financially, from conception to the age of 18. I asked my mother and she came back to me with this number with inflation figured in. I’ve since set aside shares for her.

It is an interesting perspective to now have. Often we think about what we don’t have or aren’t receiving. By calculating how much money has gone into my existence as input I then took a look at what my output has been, what I’ve actually done with that, and I wasn’t terribly impressed. In capitalism individuals are meant to consume as much input as possible, while corporations can’t survive unless their output is both useful and greater than their input, which needs to be relevant and not wasteful of time or money.

Could you explain us the purpose of the DOME app? How does it insure that your own information remains your property?

The philosopher John Locke stated that a person’s natural and inalienable rights are “life, liberty, and property”: that “everyone is entitled to live once they are created”, that “everyone is entitled to do anything they want to so long as it doesn’t conflict with the first right” and that “everyone is entitled to own all they create or gain so long as it doesn’t conflict with the first two rights”. Today, I believe that the data a person creates should be considered their property: it has a monetary value in the economic system that our lives are structured around. So I see data as a resource that people create and that is currently being exploited.

Right now, as a hyper-connected network society, each person creates a trail of data that is being used and profited on mostly for advertising purposes. People are now referred to as consumers and statistics and government and Industry pay substantial sums for our information.

So as a form of protest and in an effort to revolt against this, I am using subversive tactics to reclaim what I feel should be a person’s rights by incorporating my identity and creating DOME (Database of Me) as a way to take ownership and control of my property. Now that I am a corporation any data that I create that is linked to my name, IP address and appearance is copyrighted or trademarked and therefore subject to litigation if used without my permission…think of how Getty gets the rights to images and if you use it without their permission or having paid you get a fine. So any photo I take, any email I write, any call, text, web search, cctv footage of me that is stored on someone else’s, company’s or government’s sever does not have the right to be there or to be used, sold, leased or traded.

DOME’s function, in its simplest form, is an app that acts as a firewall between you and other servers. You use all of the same services, apps and interfaces you do today but you also have your own server and the app operates quietly in the background of any device you use, making two copies of the data you transmit. One hard copy goes to your database, the other is encrypted and goes to its intended destination but can’t be used beyond that. In DOME’s complete form it is a customisable app that still does what the simpler form does but with its own applications so that a person can communicate, share photos, socialise, navigate, search for information, and record external sensors such as biosignals. So people would need to have their own server or a data locker on a shared server and download the app on their computers and phones.

[…]

Given the growing market for information if people have ownership and control of their data they should be the ones compensated for it, not other companies. So beyond any success with DOME I have the intention to build a Platform, or try to work with others who are heading in this direction as well, as a cooperative Data Broker. People would use DOME and have an overview of their information as a data portfolio from which they could choose, if they want, to send as packaged data sets to the Platform as an investment for a known purpose. The Platform would then combine different people’s information, as this increases the value of the data, and then sell it to the approved markets. Those that contribute their information would then get a return on their investment. This is not necessarily the best solution, it is only a fairer alternative to the system that is in place now.

[…]

Could you describe to us the kind of services you are offering for free or those you are offering in exchange of money?

It really depends on who is asking and what they are asking for and is also affected by supply and demand. My services are categorised under mental, physical or biological, under which are combinations of features such as problem solving, compassion, strength, coordination, heat, and bodily functions. So when I offer something for free it’s because I produce it anyway and have no use for it myself and there is no demand, so it’s waste. If there starts to be a demand then it’s no longer waste but a byproduct which I can sell. If there’s something that is going to require depleting a resource, which would be measured by time, money and energy spent, in order to do it; such as consoling a friend and trying to help him through his problems for a few hours, then it will either be an exchange or invoiced. For example if this friend who often asks to meet to talk about his relationship problems is also there for me when I need consoling or help then it’s an exchange. But if he is never there for me when I need it, then I would send him an invoice.

Another example compared to how we are used to working now would be if a firm or company wants me for some mental services, say creativity and knowledge, then it would be similar to acquiring a consultant, but I would calculate my price based on what the knowledge cost to produce (education and experience) and calculate in my overhead costs, what I lost in time and energy against what I may have gained in value such as enjoyment or if I learned something new. If I there was value I gained I would deduct that from the price.

This may seem ridiculous but in an extreme form of capitalism each person would need to have a complete way to measure the value of their life and the quality of their knowledge, skills, health and relationships to increase efficiency.

Oh! i just saw you’re offering free urine! Is it ironic or would the urine be of any use to the buyer?

It’s both! There’s irony in the whole project, I’ve just dealt with it very pragmatically. We are bound to our bodies, some ways it’s an extension of our mind, in other ways it operates without us even having to think about it, in either case you are in it for as long as you live, or as long as it keeps up. It is 100% yours but there are external factors such as laws and taboos that condition you to use your bodies and the valuable things they do in very specific and deemed acceptable ways. Companies on the other hand don’t work this way. As I described above in how a waste might turn into a profitable byproduct, it depends on supply and demand.

So if you look at the body as equipment with quite mechanical operations, it produces things like urine systematically. As I am just starting I don’t have any customers. So I am copying how businesses give free promotions to attract potential buyers. In my research I came across people that were looking to buy urine for drug tests. There is also the potential to sell to labs of companies that are developing bio-fuel cells to power phones. Who knows who else might want it.

As there’s a pretty steady supply, which can be increased to an extent, if there started to be a demand that was more than I could supply then I could increase the price. If the demand is equal to the supply then I would price it based on what I saw people would pay and keep it competitive to bottled synthetic urine, yes there is such a thing. I could also increase my profit margin by only drinking tap water.

So, there’s irony on several levels: to illustrate the exploitative aspect of capitalism on resources and what this looks like at the extreme level of and by the individual; the ways in which we are conditioned to use our bodies and what we are ‘allowed’ to do with them; and the fact that you can potentially sell anything as long as there’s a willing buyer.

There is also another level of sincerity, in that the more manual your work is the less you are paid. When times are really tough, women in particular have had to resort to selling their bodies for money, with sex, pulling teeth, hair. I saw many people online looking to sell their kidney to help a friend in financial need. I also went to start a clinical drug trial and found that there are many healthy and educated young people who are now doing this for additional income. In face of an increasingly specialised workforce and automation of manual jobs people have to be resourceful and will have to look at what they have and what they can offer to live from.

Do you have a marketing plan that will ensure that people are eager to get those services and that you will make a profit rapidly?

I do have a marketing strategy as it was part of the business plan. My initial customers or users of my services will be everyone I engage with and know now. For example, if you wanted to interview me after the launch you would have to go through my website, check my calendar and block my time with the type service you want. You can then check my progress with the tracking page to make sure I’m doing what you asked of me. It would probably be an exchange as you are promoting me and helping me reach a wider audience, which would increase the value of me as a company and therefore effect my share price, creating profit for the shareholders.

My shares will be vested over 3 years, which means that I can’t sell them and I will not pay dividends until all production and overhead costs are covered. Until then all the money that comes in will be reinvested into the company until it is stable and making a profit.

My website will be monetised on the use and tracking page with banner ads to click on displaying things I own and want to sell, services I’m promoting and other people’s services. That will be similar to the way Google AdSense works with affiliate marketing but instead of products and companies it will be with people I know are looking for work or have just done something that’s available to the public, such as an exhibition or a book.

I plan to create some revenue also from endorsements to promote events I might attend, clothes I might wear, restaurants I might eat at and products I might use. This is to reflect how celebrities and athletes are used to influence the public and how product placement only happens when it has been paid to be seen. However, as normal people, we actually buy things and become walking billboards if logos or the brand’s identity are obvious.

Finally, there is the profitable but time consuming endeavor of pursuing intellectual property infringements. The profit of this will depend on whether my lawyer will charge me fees or if he will take a percentage from cases won.

In the video you present yourself dressed as a businessman. Why not highlight the fact that you’re a woman?

This project takes its stance in criticism to the capitalist system of which I can not think of a more iconic image than the man’s business suit. When you see a man in a business suit you know his job is to make money. I wanted to highlight that I am reappropriating the Capitalist’s role and strategy by embodying this uniform. There is a very schizophrenic nature to this project and through it I must play many different roles and not all of them will fit. The clips in the back are used to represent this and indicate that I am making this role fit me and not the other way around.

I think that it is still obvious in the video that I am a woman. If I had accentuated this fact by dressing up in a female business outfit or a sexy dress then I still would still be playing a role. Actually, over the course of this project so far the fact that I am a woman has already come in the way a few times and with people I considered friends. One wanted to help with contextualising the philosophical nature of the project. Our communications became muddy because he developed feelings, which was uncomfortable to say the least. Then he became greedy after speaking with people about the project and aggressively stated that he deserved a large proportion of shares. And finally, he was dishonest about how he used money I gave him to set up the my server. The second set-back, which was directly because I am a woman, was with a friend that I pitched to as a potential investor, since he’s squandering lots of money to build a spaceship so he can go to the moon in a few years. At first he was very interested, up until the point that he realised I was not going to sleep with him.